Problem
|
Customer relationship management (CRM)
Customer relationship management (CRM) is a term applied to processes implemented by a company to handle its contact with its customers. CRM software is used to support these processes, storing information on current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Details on any customer contacts can also be stored in the system. The rationale behind this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing.......
( Content )
|
| 善用資訊保安免招損失 | 2009-02-05 |
|---|---|
| 食 環 署 USB 遺 留 巴 士 | 2009-01-09 |
| 如果我們可以由 Windows 轉用 MAC OS X, 為什麼不能由 Windows 轉用完全免費的Linux? | 2008-12-02 |
| |
More.. |